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Be Very Careful with AI Agents!
AI agents—software that can take actions on your behalf using artificial intelligence—are having a moment. The appeal is obvious: imagine a robot butler that triages your inbox, manages your calendar, and handles tedious tasks while you focus on more important work. That’s the promise driving the recent surge in popularity of Ope... Read more -
How to Encourage Successful AI Use in Your Organization
The AI hype train continues to gain momentum, with breathless reports of rapid user growth, billion-dollar deals, and sky-high company valuations. At the same time, it’s easy to highlight AI pilot failures, problematic uses, and worries about job losses. As always, reality lies between the extremes. AI is just another technological tool, like spreadsheets, email, and the searchable Web. Like... Read more -
When Google Points to a Chatbot Conversation, Be Skeptical
Here’s something new to watch out for: poisoned chatbot conversations surfaced in Google searches. The sharing features in ChatGPT, Claude, Gemini, Grok, and other chatbots allow users to publish their conversations as public Web pages, which can be indexed by search engines and appear alongside traditional websites in search results. Attackers can seed those conversations with malicious comman... Read more -
Automate Your Mac with Folder Action Scripts
Do you repeatedly find yourself wanting to do something in the Finder with every file of a certain type? Perhaps you regularly download files from a particular website that come in with a .txt extension, even though they’re CSV files that should have a .csv extension? Or maybe you want to rename files according to their creation date whenever they’re moved into a specific folder? Or copy every ... Read more -
Make the Most of Visual Intelligence on the iPhone
The “visual intelligence” aspect of Apple Intelligence leverages the artificial intelligence capabilities of your iPhone to make what you see through the iPhone’s camera or on its screen interactive and actionable in ways that weren’t previously possible. It’s one o... Read more -
When to Trust AI Tech Answers (And When to Call Us)
Recently, we’ve fielded a spate of questions from people who have used an AI chatbot to help with a technical issue and then asked us to confirm whether the information was accurate, helpful, or even safe.
First off, we’re not offended. If you can work through simple problems on your own with the help of an AI chatbot, that lets us focus on helping you with the bigger picture and iss... Read more
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Watch What You Say in AI-Recorded Meetings
You’re in a meeting with colleagues, and after everyone else has trickled out, you talk about a sensitive topic with a trusted friend. That would typically be no problem with an in-person meeting, but with a modern virtual meeting, where an AI records a transcript, summarizes what was said, and automatically emails it to all participants, you might not want everyone to know about your cowork... Read more
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Keep Sensitive Data Private by Disabling AI Training Options
Most AI chatbots, including ChatGPT, Claude, and Google’s Gemini, let you control whether your conversations will be used to train future models. While allowing this could improve the AI, it also means that sensitive business information and intellectual property could become part of the chatbot’s training data. Once data is incorporated into AI training, it likely can’t be removed. Even wit... Read more
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Choosing the Best AI Chatbot for Your Needs
Questions about AI from our clients keep coming in, with many asking which tools to choose. It’s understandable confusion—the number of AI chatbots has skyrocketed, and lesser-known ones are often highlighted or promoted on social media as the next big thing. The rapid pace of change in the field can be overwhelming, with major announcements happening every month. For those who don’t want to... Read more -
Ten Tips for Making the Best Use of AI Chatbots
Since ChatGPT launched in late 2022, people have been using AI chatbots to brainstorm, speed up research, draft content, summarize lengthy documents, analyze data, assist with writing and debugging code, and translate text into other languages. Recently, the major chatbots have gained Web search capabilities, allowing them to access live information beyond their training model data. Using a ... Read more