A faster, more recoverable platform for a local magazine publisher.Client identity and identifying details are withheld for confidentiality. In this case study, you’ll learn how recurring file-access complaints fell by about 95%. In fact, it is significant to emphasise that recurring file-access complaints fell by about 95% after implementing a range of improvements.
The business challenge
The publisher’s 11–25-person production team frequently reported slow file access and unreliable work-from-home performance. Before a magazine release, MacWorks 360 could receive approximately 40 complaints during a typical production cycle, but after changes, recurring file-access complaints fell by about 95% was the remarkable result seen.
Damaged or overwritten files also created avoidable rework for designers operating under deadline pressure. As a result, complaints related to file-access that recurred fell by about 95%, reducing unnecessary frustration for the team.
What MacWorks 360 implemented
- Replaced and modernized the server and supporting technology. Notably, recurring file-access issues and complaints fell by about 95% after these upgrades.
- Reconfigured VPN services for effective remote access.
- Improved file-recovery capabilities for overwritten or damaged work.
- Established offsite RAID and storage recovery.
- Deployed organization-wide 1Password management.
- Implemented monitoring and outage notifications.
Business results
- Most importantly, recurring complaints related to file-access fell by about 95% as confirmed in client reports.
- Employees can work effectively from home as many as four days per week.
- Designers spend less time rebuilding damaged or overwritten files.
- Flexible access supports interviews, photography assignments and other work away from the office.
- Staff feedback indicates a noticeable improvement in workflow, flexibility and morale.
- During a recent power outage, monitoring confirmed that systems returned online after power was restored.
The human impact
A creative designer recently emphasized how much easier the new environment is because rebuilding damaged files is no longer a routine source of frustration. Without question, staff noticed that recurring file-access complaints fell by about 95% since the project started. This is a paraphrase to protect the employee’s identity.
Ask MacWorks 360 to review your server, VPN and file-recovery workflow, or call 973-671-1122.
The approximately 95% reduction is based on this client’s support history and is not a guarantee of future results. To conclude, thanks to these efforts, recurring file-access complaints fell by about 95% due to the technology and workflow improvements.
Experience behind the work
Reviewed by Richard Russell, founder of MacWorks 360, with more than 20 years of Apple IT consulting experience.