Managed IT for Mac | Proactive Apple Support & Security | MacWorks 360
Managed IT for Mac | Proactive Apple Support & Security
Fun fact: the 400 KB floppy that launched the Mac wouldn’t hold a single modern email thread. Scale matters. Our managed IT for Mac keeps Apple fleets fast, secure, and hands‑off with true proactive monitoring and response.
Below is exactly what we deliver, how onboarding works, and simple next steps for teams across New Jersey.
Why Managed IT for Mac
- Zero‑touch deployment: devices ship to staff and auto‑configure via Apple Business Manager + MDM.
- Proactive support: we fix issues before tickets—storage, battery, updates, and security.
- Security that sticks: EDR, FileVault, phishing defense, and DNS filtering tuned for macOS.
- Backups that restore: 3‑2‑1 with verified test restores and clear runbooks.
- Apple‑first expertise: creative and business workflows that actually match how teams work.
What’s Included: Proactive Apple Support & Security
- Device management (MDM): enrollment, Wi‑Fi, FileVault escrow, app catalogs, update rings.
- Security stack: EDR, firewall hardening, phishing protection, safe DNS, admin controls.
- Backup strategy: Time Machine, Synology NAS snapshots/replication, encrypted cloud backup.
- Identity & access: SSO integrations, least‑privilege admin, remote lock/wipe.
- Help desk: fast Mac‑native support via chat, email, and remote assist.
- Reporting: monthly fleet health, license status, and security posture.
Plan Tiers (At‑a‑Glance)
| Tier | Best For | Highlights |
|---|---|---|
| Essentials | 1–10 Macs, startups | MDM, hardening, backups, help desk |
| Professional | 10–50 Macs, agencies | + EDR, update rings, SSO, monthly reports, Security Harding |
| Enterprise | 50+ Macs, compliance | Advanced hardening, conditional access, audit support |
Onboarding: 5 Steps to Proactive Mac Support
- Discovery: inventory Macs, apps, licenses, storage, security gaps.
- ABM & MDM setup: connect Apple Business Manager; enable zero‑touch enrollment.
- Profiles & policies: Wi‑Fi, FileVault, firewall, browsers, printers, app catalogs.
- Backup & recovery: Time Machine targets, NAS shares, cloud backup, and test restores.
- Go‑live & training: staff guide, self‑service app portal, first‑week check‑ins.
Security & Compliance
- Baseline: FileVault on, Gatekeeper strict, signed system extensions only.
- EDR + phishing: detect and block threats on endpoints and mail.
- Identity: SSO with conditional access for sensitive apps.
- Evidence: monthly compliance snapshots aligned to common frameworks.
Apple references: Apple Platform Security
FAQs: Managed IT for Mac
Can you support remote and hybrid teams?
Yes. Zero‑touch enrollment ships Macs to homes or offices, applies policies on first boot, and keeps devices compliant anywhere.
Do you manage iPads and iPhones too?
Yes. We include iOS/iPadOS with the same MDM stack and security policies for a consistent Apple ecosystem.
How do backups work?
We implement 3‑2‑1: Time Machine, NAS snapshots/replication, and cloud backups—with scheduled test restores.
Ready for Proactive Apple Support & Security?
MacWorks 360 deploys, secures, and supports Apple environments across New Jersey—so your team can ship work, not tickets.
Contact us · All Services · About MacWorks 360
Based in Springfield, NJ—serving Summit, Millburn, Short Hills, Chatham, Montclair, and beyond.