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Make Sure to Check Settings on Multiple Devices

A laptop, tablet, smartphone, coffee cup, glasses, pencil, and plant sit on a wooden desk. Yellow arrows form a circular flow between devices, suggesting data exchange—reminding you to make sure to check settings on multiple devices.

We recently helped someone having trouble with 1Password requesting their password repeatedly on their iPad, but not on their iPhone. Since 1Password’s data syncs between devices, this person didn’t realize […]

Working with Time Zones in Apple’s Calendar Apps

A collage of analog clocks, a calendar, and days of the week, symbolizing the passage of time, scheduling, and working with time zones in Apple’s Calendar apps. The image uses a blue tint and overlapping transparent elements.

Calendar events are usually straightforward. For instance, if you schedule a meeting for 3 PM on Thursday, an alert will remind you to leave 30 minutes beforehand. However, since we […]

Never Save Your Work in These Locations

Hands typing on a laptop keyboard with virtual folders and documents displayed, showing green check marks and red Xs—highlighting file organization, sorting, and illustrating why you should Never Save Your Work in These Locations.

In every job that involves interaction with the public, amusing “Can you believe…” stories about customers abound. They’re often triggered by seemingly reasonable behaviors that experts recognize as problematic. A […]

How to Convince Microsoft Office Apps to Save Files on Your Mac

By default, Microsoft Office apps—Word, Excel, and PowerPoint—try to save files on Microsoft OneDrive as a way of promoting the company’s cloud storage. If that’s undesirable, you can easily keep […]

Control Window Tiling in macOS 15 Sequoia

A desktop iMac on a desk displays multiple open applications, including email, chat, and a photo of purple flowers, demonstrating how to Control Window Tiling in macOS 15 Sequoia. Glasses, keyboard, and mouse rest nearby with a city view outside.

One of macOS 15 Sequoia’s most noticeable additions is a new form of window tiling. Drag a window to the menu bar to expand it to fill the screen, to […]

How to Minimize Downtime and Lost Work from Tech Failures

A woman with curly hair sits at a table in front of a laptop, looking frustrated and confused—perhaps struggling to figure out how to minimize downtime and lost work from tech failures. Bright window light shines behind her.

Macs are much more reliable than in the past, but it remains the case that computers and apps can fail in a wide variety of ways. And they’ve become so […]

Energy Saver Can Shut Down Your UPS-Equipped Mac in a Power Outage

Close-up of a UPS display showing full battery and load capacity, plus an estimated 21-minute runtime. Buttons labeled Select, Display, Enter, and Mute are visible. Energy Saver can shut down your UPS-equipped Mac in a power outage.

An uninterruptible power supply, or UPS, provides essential protection from power surges, spikes, brownouts, and outages. But if you’re not at your Mac when the power goes out, the UPS […]

Use High-Quality Cables for Optimal Performance and Safety

A damaged charging cable plugged into a device on a wooden surface, with the warning text “Use High-Quality Cables for Optimal Performance and Safety” in bold, bright orange letters.

Apple’s prices for Thunderbolt, USB-C, and Lightning cables often seem unnecessarily high. $69 for a Thunderbolt 4 cable or $19 for a simple USB-C to Lightning cable? Unfortunately, when it […]

When Should You “Ignore Ownership” on an External Drive?

A red external hard drive with the text Ignore ownership on this volume? is connected to a silver laptop on a wooden surface, prompting the question: When Should You “Ignore Ownership” on an External Drive?.

Under the hood, macOS relies on Unix, which is a multi-user operating system. That’s why a Mac can host multiple users who, as long as they don’t know each other’s […]

Having Trouble with a Public Wi-Fi Network’s Captive Portal Login Page?

A man in a suit sits on his suitcase in an airport terminal using a laptop. Large text reads, NO AIRPORT WI-FI? Rows of empty chairs and windows suggest he’s having trouble with a public Wi-Fi network’s captive portal login page.

When you connect to a public Wi-Fi network at an airport, hotel, coffee shop, or school, you may need to interact with a captive portal login page to be granted […]

Category: Troubleshooting