• March 21, 2023

    FAQs about Apple’s Messages App and What Can Go Wrong When Using It

    Most of us rely on Messages every day to text with family, friends, and colleagues. Not surprisingly, we’ve fielded numerous questions surrounding common confusions with this popular app. We hope our answers here will help you use Messages more effectively and work around problems.

    What’s the difference between blue and green bubble conversations?

    A common question is why some conver... Read more
  • January 5, 2023

    AutoFill in Safari Not Working? Set “My Card” in Contacts

    We heard from a client that AutoFill in Safari suddenly stopped entering her name and address in Web forms when she chose Edit > AutoFill Form or pressed Command-Shift-A, forcing her to enter her contact information manually, like an animal. (And yes, the “Using information from my contacts” checkbox was selected in Safari’s AutoFill preferences.) Although we have no idea what caused the pro... Read more
  • January 3, 2023

    Upgrade Past macOS 10.15 Catalina to Keep Getting Microsoft Office Updates

    We aren’t quite ready to recommend that everyone upgrade to macOS 13 Ventura, but if you use Microsoft Office with macOS 10.15 Catalina, you should start planning for an upgrade. Read more
  • December 24, 2022

    Merge Duplicate Photos and Videos in iOS 16, iPadOS 16, and Ventura

    It’s all too easy to end up with duplicate photos and videos in your Photos library. The most common way is to use the Duplicate command, but we’ve seen duplicates appear due to accidentally repeated actions in other apps, repeated screenshots, multiple imports that include the same image (much as Photos tries to prevent this now), and buggy behavior in iCloud Photos. Identifying duplicate p... Read more
  • December 5, 2022

    You Can Now Use Siri to Reboot Your iPhone or iPad

    Although iOS and iPadOS are extremely stable, there are times when rebooting your iPhone or iPad can eliminate odd or problematic behavior, and there’s no harm in trying it. In the past, you’ve had to remember which buttons to press or select Settings > General > Shut Down and then press a button to turn... Read more
  • November 24, 2022

    What Your Organization Needs to Know About Email Blocklists

    Spam remains one of the scourges of the Internet, although spam filters do a pretty good job of keeping most of it out of email inboxes. However, those spam filters can cause deliverability problems for organizations that send email for marketing or customer outreach. One way that happens is if the IP address—the unique numeric address of every computer on the Internet—of the server that sends ... Read more
  • September 27, 2022

    Photos Library Showing Blank Thumbnails or Having Other Issues? Try This Trick to Repair It

    The Photos app is usually a solid performer, but it does rely on a database behind the scenes, and corruption is a possibility. If you find that your Photos library is showing blank thumbnails or otherwise acting oddly, see if the Photos Repair Library tool can fix it. First, if Photos is open, quit it. Then launch Photos again while holding down the Command and Option keys at the same time. In... Read more
  • September 22, 2022

    Most Pantone Color Books for Adobe Creative Cloud to Require Pantone Connect License

    Adobe says that Pantone Color Books will be phased out of Adobe Creative Cloud apps, starting with updates to Illustrator, InDesign, and Photoshop released after August 16, 2022. After November 2022, only three Pantone Color Books will remain: Pantone ... Read more
  • September 20, 2022

    Remove Old-Style Today View Widgets from Your iPhone

    In iOS 14, Apple overhauled widgets, allowing you to add them to your Home screen in addition to the Today View accessible by swiping right on the Home screen. App developers responded with a slew of new widgets, but old-style widgets that are limited to Today View remain available. If you no longer want these older widgets cluttering the bottom of your Today View, here’s how to remove them. Sw... Read more
  • September 6, 2022

    Read This Article Before Transferring Your Data to a New iPhone

    Are you among the millions of people planning to get a new iPhone 14? It’s exciting, we know, but don’t move too fast when getting started with your new iPhone, or you might cause yourself headaches. Instead, follow these instructions once you’re ready to transfer your data to the new iPhone:
    1. Make sure you know your Apple ID and password! You will likely have to enter them at least... Read more