• December 28, 2023

    If Mail Fails to Send, Try, Try Again (Instead of Changing Servers)

    Sometimes, something goes wrong, causing Mail on the Mac to have trouble sending a message. When it does, you may see an error like the one below, encouraging you with a default button to try another configured server. Don’t do it! Always click Try Later. If that still doesn’t work, contact your favorite tech support professional to troubleshoot the problem with the SMTP server associated with ... Read more
  • November 24, 2023

    Clean Up Your Mac’s Desktop with Sort Options

    When we help someone with their Mac for the first time, we often notice that their desktop is a disaster. Icons are scattered willy-nilly and often piled on top of one another, making it hard to locate anything. For most people, the solution is easy—sort the contents of the desktop. In the Finder, choose View > Show View Options. We recommend choosing Date Modified from the Sort By pop-up me... Read more
  • November 14, 2023

    Four Solutions to Gotchas in macOS 14 Sonoma

    We’re seeing an increasing number of people switching to macOS 14 Sonoma, and for the most part, things are going well. However, Apple introduced some new features—and turned them on by default—that are causing some consternation. If you’ve switched to Sonoma or are planning to soon, here are four features you might want to know about.

    Hide Windows when Clicking on the Desktop

    The mo... Read more
  • October 17, 2023

    Keep a USB Keyboard and Mouse for Troubleshooting

    Steve Jobs famously railed against cable clutter, and it’s now easy to use a desktop Mac with a wireless keyboard and mouse, either from Apple or another manufacturer. That’s fine for regular usage, but Bluetooth keyboards and mice aren’t always sufficient. Batteries wear out, pairing can fail, and wireless interference can cause lags or spurious inputs. Plus, if you need to boot into macOS Rec... Read more
  • October 12, 2023

    Is Your Mac Running Low on Disk Space? Here’s How to Delete Unnecessary Files

    Between apps, photos, videos, music, and downloads, it’s easy to fill up your Mac’s drive, particularly one with just 128 or 256 GB of drive space. macOS warns you when you get too low on space, but those warnings may come late—for optimum Mac performance, we recommend you keep at least 10–20% of your drive free for new downloads and virtual memory swap files. There are excellent utilities that... Read more
  • October 10, 2023

    Networking Gear Does Wear Out—Suspect It in Internet Slowdowns and Dropouts

    We’ve helped some clients recently with networking problems that seemed to be related to Internet connections. Most notable was intermittently slow Internet performance, causing the client to call their ISP to upgrade to a higher bandwidth connection with guaranteed throughput. But that extra monthly expense turned out to be unnecessary once we tracked the problem to a malfunctioning cable mode... Read more
  • September 12, 2023

    With Storms Increasing, Protect Your Tech Gear from Damaging Power Fluctuations

    It has been a tough year for extreme weather events. While the connection between weather and technology may seem tenuous, heat waves, high winds, and lightning strikes can play havoc with all sorts of powered and networked electronic devices. Anything that causes power fluctuations—spikes,... Read more
  • September 7, 2023

    Mac Keyboard Shortcuts Performing Unexpected Actions? Check These Settings

    Keyboard shortcuts are a productivity win, but they can cause confusion if something unexpected happens when you inadvertently press some system-wide key combination. For instance, you might be taken aback if you accidentally press Control-Option-Command-8 and all the colors on your Mac screen suddenly invert. Although Apple has Read more
  • August 29, 2023

    Keep Your Apple Devices Cool in the Summer Heat

    June 2023 was the hottest month on record for the planet, at least until July 2023. Among the many ill effects of such heat are what it does to iPhones, iPads, Macs, Apple Watches, and other digital devices. Excessive heat shortens the overall lifespan of lithium-ion batteries and increases the likelihood of both transient errors and hardware failures—iPhones warn you when they’re getting too h... Read more
  • August 17, 2023

    Look Up Apple Device Details in Mactracker

    It’s difficult for even those who work with Apple devices daily to remember all the details. What processors were available with the 2020 iMac? What resolutions did the Apple Thunderbolt Display support? What are the differences between the fifth and sixth generations of the iPad mini? To find the answers to these and many other questions quickly, turn to Ian Page’s free Read more